Refund policy

  1. We have a 30-day refund policy, which means you must contact us within 3 days (72 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
  2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, no signs of wear, tear, or odors, and in its original packaging. You’ll also need the receipt or proof of purchase.
  3. To start a return or any return question, you must contact us at info@afribizglobal.com. If your return is accepted, you must return the dress(es) within 3 days (72 hours). we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  4. Return shipping charges will be the buyer`s responsibility. It is the buyer`s responsibility to pay for the shipping fee of sending back and exchange.
  5. Just quality problems or size mistakes, we accept returning.
  6. If you are not satisfied with the items for your own reasons, except if it's a customized dress or promotional dress, you can also get a refund if the products are returned within 3 days with the original tag and package. Only you are required to pay a 15% restocking fee and the two ways shipping cost.
  7. As for custom-made size and color, we will not accept returns.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 7-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@afrobizglobal.com.